Vihara - The Courtyard
This policy explains how we collect, use, and protect the personal information you share with us through bookings, inquiries, and website interactions.
Privacy Notice
This policy applies to information shared with Vihara through the website, booking requests, payment verification, guest coordination, and direct communication channels such as email, calls, or messaging.
Vihara - The Courtyard respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, make a booking, send an inquiry, or otherwise interact with our team.
We may collect personal information such as your name, phone number, email address, booking dates, guest count, special requests, payment references, and any other information you voluntarily provide through booking forms, contact forms, WhatsApp, email, or phone conversations.
We may also collect limited technical information such as device type, browser type, pages visited, and general usage patterns to help us improve the website experience.
We use your information to process bookings, respond to inquiries, confirm reservations, coordinate stays or events, share pricing and availability, provide customer support, and communicate important booking-related updates.
We may also use information for internal record-keeping, service improvement, fraud prevention, safety, legal compliance, and limited marketing communication where appropriate.
When you submit a booking request, we collect the details needed to manage your reservation. If you make payment through third-party providers such as payment gateways, the payment itself may be processed by those providers under their own privacy and security policies.
Vihara may store payment references, booking identifiers, or proof of payment submitted by you for verification, audit, and support purposes.
For stays, events, or legal compliance, we may request guest names, government-issued identification, or related verification details. This information may be used for security, operational coordination, and compliance with applicable laws or local authority requirements.
Our website may use cookies or similar technologies to support core site functionality, understand user interactions, and improve performance. These tools help us understand which pages are useful, where users face friction, and how we can improve the booking journey.
You may be able to control cookies through your browser settings, though disabling certain cookies may affect website functionality.
We do not sell your personal information. We may share relevant information only when reasonably necessary with internal staff, approved service providers, payment partners, technology vendors, event vendors approved for your booking, or government and law-enforcement authorities where legally required.
Any such sharing is limited to the information needed for operational, legal, safety, or service purposes.
We take reasonable administrative and technical measures to protect your information from unauthorized access, misuse, loss, or disclosure. However, no website, online system, or transmission method can be guaranteed to be completely secure.
By using our services, you acknowledge this inherent risk while we continue to take commercially reasonable steps to safeguard data.
We retain information for as long as reasonably necessary for bookings, customer service, safety, dispute handling, accounting, legal compliance, and internal record-keeping. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Our website may contain links to third-party websites, maps, payment services, social media pages, or embedded tools. We are not responsible for the privacy practices, policies, or content of those third-party services. We encourage you to review their policies separately before sharing personal information.
Our services are not directed toward children acting independently. Where information relating to minors is shared as part of a family stay or private event, the responsible parent, guardian, or booking party is expected to provide and manage that information appropriately.
You may contact us to update booking information, correct inaccurate details, or request clarification about how your information is being used. Subject to operational and legal requirements, we will make reasonable efforts to address such requests.
If you no longer wish to receive non-essential communications from us, you may request that we stop sending them.
We may use or disclose information where necessary to comply with applicable law, enforce our booking terms, protect the property, investigate misuse, resolve disputes, or safeguard guests, staff, vendors, and the business.
We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. Any updates will be posted on this page, and the revised date will indicate the latest version in effect.
Our Commitment
Questions about privacy or data handling? Reach out to our team.